Return Policy
All about cancellations and changes
It can of course happen that something goes wrong during transport of the backsplash. Or that you discover when unpacking that the panel is not the right colour at all. Whatever problem you have. We are ready to help you.
Is something wrong with your received product?
When sending your track and trace code, we always mention that upon arrival of the package you should check the backsplashes for any damage. If you discover that something is wrong with the backsplash, please let us know as soon as possible.
FAQ
You can read the full return conditions in the terms and conditions. In short: all standard items always have a return period of 14 days. Within this period, you can return the items to us at no extra cost.
Please note: Backsplashes that are custom made for your kitchen or bathroom cannot be returned. This also applies to wallpaper that is custom made. If there are any problems with your backsplash, please contact us as soon as possible. And of course we will help with anything you encounter.
Custom-made items
As long as we have not yet started production, we can still cancel your order. Contact us quickly.
Standard items
For all non-custom products, you can cancel as long as they have not yet been shipped.
Did you accidentally enter the wrong dimensions? Let us know as soon as possible and we will make sure it is sorted out. Want to add an extra item to your order? You can simply order it via the website and we will make sure it is neatly processed.
You can send the return to the following address: Holleweg 28, Veenendaal, Utrecht.
When we have received your return, we will always let you know. We will then refund you as soon as possible. You will find the purchase amount back in your account within 3 working days.
