Designerwand FAQ
Frequently asked questions about our products.
Hassle-free wallpapering with our service
Wallpaper FAQ
Is the wallpaper you ordered from us in stock and did you order before 4pm? Then it will be delivered the next working day. Do we still need to freshly print the wallpaper for you? Then it can take 3-8 working days. Please keep this in mind when scheduling a wallpaper hanger.
1 roll of wallpaper usually covers a wall two metres wide. The wallpaper is designed so that the start of a new roll seamlessly connects to the last strip of the previous roll. There are no odd interruptions in the pattern – it flows beautifully. With traditional wallpaper, the pattern often repeats after just 45cm. That's what makes our wallpaper so unique.
Our non-woven wallpaper is of very good quality. This makes application much easier. Decorators and DIY enthusiasts alike always find it an easy job.
Yes, it can! If the dimensions of your room or the wall you want to wallpaper differ in size or are very unfavourable compared to our standard sizes, we can custom make the wallpaper for you. We can make wallpaper for very high rooms, wide walls, etc.
Say you only need 2×2 or even 6×6 metres, anything is possible. Contact us via chat or email.
Yes, we can adjust standard wallpaper so it looks its best in your room. Contact our team, we love to think along with you. It helps to have a sketch with measurements handy, so we can help you as best as possible.
Everything you need to know about backsplashes
Backsplash FAQ
We need the height and width of your backsplash. Do you have an L-shape or U-shape? Then measure all sides. For a measuring guide you can visit our measuring page.
Installing your backsplash is very easy. Of course every kitchen is different. With power sockets for example there is a little more to consider. Everything you need to know about installation can be found here.
Very annoying. Don't panic! Contact us as soon as possible. Send us photos of the damage. Open WhatsApp.
You are more than welcome in our showroom. You can also order samples of DW Original and DW Solid. We don't have samples of DW Glass – this can only be viewed in our showroom.
For very large irregularities it is wise to remove the large bumps. But a wall absolutely does not need to be plastered. Our backsplashes can be mounted over existing tiles. Or on the adhesive residue that remains after tiles have been removed from the wall.
The best-selling backsplash (DW Original) is delivered within 5-6 working days. Our solid aluminium variant (DW Solid) may take a little longer at 5-8 working days. Our DW Glass variant takes considerably longer, with a delivery time of approximately four weeks.
Return information
Read all about cancellations, changes and complaints here.Still need help?
We want to help you as best we can. Here you will find practical information about our different products. About delivery of our products. About payment via the webshop. And much more.
Is something still not entirely clear? We are available every day via chat. Ask your question now directly via chat, call 0318 240 500 or send us an email.
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