Designerwand FAQ
Frequently asked questions about our products.
Worry-free wallpapering with our service
Wallpaper FAQ
Is the wallpaper you ordered from us in stock and did you order before 4 PM? Then the wallpaper will be delivered the next working day. Do we still need to freshly print the wallpaper for you? Then it may take 3-8 working days. Keep this in mind when scheduling a wallpaper hanger.
1 roll of wallpaper usually covers a wall of two metres wide. The wallpaper is designed so that the start of a new roll seamlessly connects to the last strip of the previous roll. There are no odd interruptions in the pattern; it flows beautifully. With traditional wallpaper, the pattern often repeats after just 45 cm. That is what makes our wallpaper so unique.
Our non-woven wallpaper is of very good quality. That makes application much easier. Painters and also people who do it themselves at home always experience it as an easy job.
Yes, that is possible! If the size of your room or the wall you want to wallpaper differs in dimensions or is very unfavourable compared to our standard sizes, we can make the wallpaper to measure for you. We can make wallpaper to measure for very high rooms, wide walls, etc.
Say you only need 2×2 or 6×6 metres, anything is possible. Contact us via chat or email.
Yes, that is possible, we can adjust standard wallpaper so that it looks its best in your room. Contact our staff, we are happy to think along with you. It is helpful if you have a sketch with the dimensions to hand, so we can help you as well as possible.
Everything you need to know about backsplashes
Backsplash FAQ
We need the height and width of your backsplash. Do you have an L-shape or U-shape? Then take the measurements of all sides. For a measuring aid you can visit our measuring page.
Installing your backsplash is very easy. Of course, every kitchen is different. With power sockets, for example, a bit more is involved. Everything you need to know about installation can be found here.
Very annoying. Don't panic! Contact us as soon as possible. Send us photos of the damage. Open WhatsApp.
You are very welcome to visit us in the showroom. You can also order samples of DW Original and DW Solid. We do not have samples of DW Glass; you can only view this in our showroom.
For very large irregularities, it is advisable to remove the large protrusions. But a wall absolutely does not need to be plastered. Our backsplashes can be mounted over existing tiles. Or on the adhesive residue that remains after tiles have been removed from the wall.
The best-selling backsplash (DW Original) is delivered within 5-6 working days. Our solid aluminium variant (DW Solid) may take slightly longer and is delivered in 5-8 working days. Our DW Glass variant takes considerably longer, with a delivery time of approximately four weeks.
Information about returns
Read everything about cancellations, changes and complaints here.Still need help?
We want to help you as well as possible. Here you will find practical information about our various products. About the delivery of our products. About payment via the webshop. And much more.
Is something still not entirely clear? We are available every day via chat. Ask your question directly via chat, call 0318 240 500 or send us an email.
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